Monday, October 1, 2007

Code of Responsible Automotive Servicing Practices

This came in from ASE, in response to a piece I wrote in TechShop on the automotive technicians code of ethics. Seems like it would make good sense to think about these practices as you begin your career, as well as later in life:

This establishment subscribes to the following code:
1 Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which ar for preventive maintenance.

2 Offer customer a price estimate for work to be performed.

3 Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

4 Make every effort to keep customer informed about appointments and completion deadlines.

5 Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.

6 Furnish or post copies of any warranties covering parts or services.

7 Exercise reasonable care for the customer's property while it is being serviced.

8 Fix the customer's vehicle right the "first time."

9 Maintain a system for fair settlement of customer's complaints.

10 Cooperate with established consumer complaint mediation activities.

11 Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.

ASE offers this in a frameable, poster size. You can contact them for a copy for your classroom or shop.

I have to say, I have used dealerships and independent repair shops for the past 20-some years for service work on my vehicles. Every one of them has adhered to this code. If not, I never went back.

Hope you can use this!

1 comment:

Blue b said...

Code of responsible Automotive Servicing Practices is a symbol for the others companies to start technical training and sessions to experience the mechanics and Technicians to make them eligible for most of the Auto Technician Jobs and Mechanics Jobs.